Privacy Policy 

1. Introduction

i-pay.io ("we," "our," or "us") is committed to protecting the privacy of its users. This Privacy Policy outlines how we collect, use, and share your information when you access our services via https://i-pay.io (the "Services").
 

i-pay.io does not operate as a financial institution or licensed payment provider. We act solely as a facilitator, enabling merchants to offer their clients a solution to pay with conservative methods, whilst receiving the funds themselves in crypto, powered by backend automation.
 

By using our Services, you acknowledge that your use of any connected third-party platforms is governed by their respective privacy and compliance policies.

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2. Information We Collect

i-pay.io may collect the following types of information when you interact with our website or Services:

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2.1. Technical and Usage Information

• IP address

• Browser type and device identifiers

• Operating system

• Pages visited and session duration

• Access times and general interaction logs
   

2.2. Communication Information

• Email addresses or IDs voluntarily submitted via contact forms or API calls
   

2.3. Cookies and Similar Technologies

We use cookies and tracking scripts to improve performance, monitor site usage, and support marketing efforts. You can control cookie preferences through your browser settings.

Note: We never receive, ask for, collect or store sensitive customer data such as government-issued IDs, bank account numbers, crypto wallet addresses, or transaction details. All personal and transactional data processed during payment or KYC steps is handled directly by third-party providers.

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3. How We Use Your Information

We use collected data to:

• Operate, secure, and improve our website and Services

• Respond to inquiries and provide customer support

• Track site performance and marketing effectiveness

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4. Information Sharing and Disclosure

We do not sell or rent user data. We may share limited data under the following circumstances:

4.1. With Third-Party Service Providers

When required for support, analytics, or platform improvements, we may share anonymized or technical data with service providers (e.g., hosting, security monitoring, analytics platforms).
 

4.2. Legal Compliance

We may disclose information in response to legal requests where required by law.
 

4.3. Consent-Based Sharing

We may share additional data only when you provide explicit consent.

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5. Data Retention

We retain only non-identifiable usage data for analytics and compliance purposes. Communication data (e.g., support messages) may be retained as long as needed to address your inquiry or request.

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6. Data Security

We implement commercially reasonable measures to safeguard technical and communication data, including:​
 

• HTTPS encryption across our web platform

• Access restrictions on internal tools

• Regular software patching and platform monitoring
   

However, we do not control the security measures implemented by any third-party providers you interact with through our integrations.

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7. Your Rights

Depending on your jurisdiction, you may have the right to:
 

• Request access to personal data we may hold

• Request deletion of your data

• Object to data collection via cookies
   

Please contact support@i-pay.io to make a data-related request.

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8. International Data Transfers

As a web-based platform using globally distributed infrastructure and third-party tools, data may be transferred to countries outside your local jurisdiction. We ensure all processors we use follow adequate data protection standards where applicable.

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9. Children's Privacy

Our Services are not directed at individuals under 18. We do not knowingly collect or store information from minors.​​​
 

10. Changes to This Policy

We may revise this Privacy Policy occasionally. All updates will be posted to this page with an updated revision date. Your continued use of the Services after any updates constitutes your acceptance.​​
 

CONTACT US

For any questions or data-related concerns, please contact us at:

Email: support@i-pay.io